Privacy Policy

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect and Use

We collect and use the following information to provide our services, including food and drink delivery:

  • Names and contact details
  • Payment details (including card or bank information for transfers and direct debits)
  • Health information (including dietary requirements, allergies, and health conditions)
  • Website user information (including user journeys and cookie tracking, if introduced in future)

We also collect information for service updates or marketing purposes:

  • Names and contact details
  • Marketing preferences

For recruitment purposes, we may collect:

  • Contact details (name, address, telephone number, personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (job applications, references, secondary employment)
  • Education history (qualifications)
  • Right to work information
  • Details of any criminal convictions (e.g. DBS, Access NI, or Disclosure Scotland checks)
  • Security clearance details

For handling queries, complaints, or claims, we collect:

  • Names and contact details
  • Address
  • Payment details
  • Purchase or service history
  • Correspondence

2. Lawful Bases for Processing Your Data

We rely on the following lawful bases when processing your personal data:

  • Consent – You have given permission after being provided with all relevant information. You may withdraw consent at any time.
  • Legal obligation – In some recruitment contexts, we are legally required to collect certain personal data.

3. How We Obtain Your Information

We collect personal data directly from you when you:

  • Place orders
  • Register or contact us via our website
  • Apply for job vacancies
  • Make an enquiry, complaint, or claim

4. How Long We Keep Your Information

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal, tax, or regulatory obligations:

  • Booking data is retained for a maximum of two years.
  • Marketing data is retained until consent is withdrawn.
  • Employee records are retained for six years plus the current year.

5. Your Rights

Under UK data protection law, you have rights regarding your personal data, including the right to:

  • Access your data
  • Request correction or deletion
  • Withdraw consent at any time
  • Object to processing (where applicable)
  • Request data portability (where applicable)

Please contact us using the details below to exercise any of these rights.

6. Data Security

We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration.

These measures include:

  • Secure servers and encryption where appropriate
  • Access controls to ensure only authorised personnel handle your data
  • Regular system reviews and security updates

While we do our best to protect your data, please note that no method of transmission over the internet or electronic storage is completely secure. We recommend that you also take precautions to protect your own information online.

7. How to Complain

If you have any concerns about how we use your personal data, please contact us:

The Red Lion at Kniveton
Main Street, Kniveton, Ashbourne, Derbyshire, DE6 1JH
Email: bookings@theredlionkniveton.co.uk
Phone: 01335 345554

If you remain dissatisfied after contacting us, you can also complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated: 29 July 2025